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Frequently Asked Questions

a) Go to "Transportation Information" and login to this secure site with your student’s unique identification number and PIN. If you have trouble, go to our "Home" page to view the instructions.

b) If you are new to the area or do not have your personal login information, you can call your child's school (from September to June) or contact STSBHN at 519-751-7532 in July and August for assistance.

  • ex #1:Transportation Officer - County of Brant (less: Onondaga) Provincial and Special Education - Sally O'Brien
  • ex #2: Transportation Officer - Norfolk County (less: Waterford area) - Brenda Gloweski
  • ex #3: Secretary - Margy LeClair
  • ex #4: Transportation Officer - Haldimand County (plus: Waterford area) - Rosemary Stearns
  • ex #5: Manager of Transportation Services - Philip Kuckyt
  • ex #6: Transportation Officer - City of Brantford (plus: Onondaga) - Dave Imre

STSBHN is governed by the eligibility policies of your Board. These policies provide transportation eligibility distances and distances to bus stops. It is the responsibility of the parent/guardian to get the student to and from the stop, both in the morning and the afternoon. Concerns regarding a bus stop can be registered with STSBHN using the Request for Stop Location Review form (TF030), but it is indeed a parental responsibility to get children to and from the assigned stops.

No, kindergarten students are governed by the same eligibility policy as all other students. Within urban centres, group stops are normally placed at road intersections.

The STSBHN office is open year round. The summer months are ideal planning months as regular schools are closed. We encourage parents to contact us during the summer months rather than the very busy, first few weeks of school.

No, your children's transportation is governed by the same policies as other families who do not have infants at home. It is the responsibility of the parent/guardian to get students to and from the stop, both in the morning and the afternoon.

This depends on where you both live and the schedule of the living arrangements. You may be eligible for dual transportation under the policy 002 - Transportation Eligibility. Each request is unique and will be evaluated individually.

Combined elementary and secondary bussing is in place in many areas within our jurisdiction. These arrangements work well and bus behaviour is monitored cooperatively by the bus driver and school administration. If there are any issues associated with discipline, language or seating assignments, they will be addressed by the Principals of the schools affected.

Very few injuries happen in school buses. Instead of requiring seat belts, school buses are designed and constructed differently from passenger cars. School Buses protect passengers through "compartmentalization", a design that includes: Seats with high backs.

  • Seats filled with energy-absorbing material.
  • Seats placed closed together to form compartments.
  • Strong seat anchorages.

Studies have shown that adding seat belts to the current seating configuration of a school bus can increase the chance of head and neck injuries. For a seat belt to be effective, it must be worn correctly, snug and on the upper thighs. Because school vehicles carry passengers from the very young to high school students, if seat belts were used, they would need to be readjusted and their use monitored. A seat belt not worn correctly may cause serious injuries.

At times, students who are not eligible to receive transportation service many be given permission to ride on a school purpose vehicle as a Courtesy Rider. To apply for to be a Courtesy Rider, please complete TF001, found in the forms section, and return the completed form to the administration of the school that your child is currently registered. Assigning of seats will take place in accordance with the policy 017 - Courtesy Transportation.

To find out if your courtesy request has been approved, please check the online portal or call your home school.

Please note that courtesy requests will take a minimum of 48 hours to process and appear on the online portal

Please follow the steps below to access your child(ren)’s information.
The information which will be required to log into the portal is:

1) OEN/ Student ID #,
2) Primary Residence’s Street #, and
3) School that the child will be attending in the selected school year.
4) the grade of your child

Click on the "Transportation Information" icon (in left column)

  • Click the Student Login
  • Select the school Year
  • Enter 9 digit OEN/ Student ID (found on students report card). Example: 123-456-789 (need to include the dashes)
  • Enter Child’s Birth Date, Street Number and School
  • Click Login

Read the complete letter.

Please follow the steps outlined in this "how to" manual by clicking here.

To arrange for transportation services, please complete a TF001 Transportation Request form and submit it to your family's school. Your school will review your request and submit the application to STSBHN. Transportation services will commence 48 hours after the form has been received by STSBHN.

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